Creative Artisan Directory + Sales Platform Application

Otago Artisan Market – Creative Artisan Directory + Sales Platform

Terms & Conditions

1. General Overview

By applying for the Creative Artisan Directory + Sales Platform package, you agree to the following terms and conditions. This package allows artisans to showcase and sell their products through the Otago Artisan Market website, with Otago Artisan Market handling product photography, sales, and fulfillment.

2. Eligibility

  • Businesses must be based in the Otago area.

  • Applicants must have been a stallholder at the Waikouaiti Artisan Markets for at least 3 months in the past year.

  • No website or social media is required to participate.

3. Pricing & Fees

  • The package is priced at $35.00 per month.

  • No additional commission fees will be charged on sales.

  • If more than 5 items are sold within one calendar month, an additional fee of $10 will apply for the next block of 5 sales.

  • Prices are introductory and may be subject to review and adjustment after a few months of operation.

4. Product Listings

  • Stallholders can list up to 8 items for sale at one time.

  • Products can be rotated every 3 months as part of the stock refresh policy. Stallholders may submit new products or adjust existing listings during this rotation if they wish.

  • Otago Artisan Market will provide product photography to ensure consistency and quality across the platform.

5. Consignment & Stock

  • Products listed on the sales platform must be provided to Otago Artisan Market on consignment. This allows for product photography, accurate postage measurements, and easy fulfillment when a sale is made.

  • Stallholders are responsible for delivering consignment stock to Otago Artisan Market for processing.

  • Unsold products can be rotated or collected during quarterly refreshes.

6. Shipping & Fulfillment

  • Otago Artisan Market will manage the packing and shipping of all sold products.

  • Postage costs will be calculated based on the size and weight of the item and charged directly to the customer at checkout.

  • For local orders in Waikouaiti or Palmerston, Otago Artisan Market may personally deliver the items.

  • If an item is damaged during shipping, Otago Artisan Market will take full responsibility for the cost, as all packing and shipping are handled by us.

  • When delivering products to Otago Artisan Market, items must be provided in packaging ready for storage. I will unpack the items as needed to take photos and record measurements before repackaging for storage until a sale is made.

7. Payments & Reporting

  • Payments for sold items will be made to stallholders on a bi-weekly basis.

  • A sales report detailing the number of sales, products sold, and stock levels will be provided each month.

8. Marketing & Promotion

  • All directory listings will be promoted through Otago Artisan Market’s website, social media, email newsletters, and local publications (such as POWA and Palmerston News).

  • Stallholders may be featured in promotional material at the discretion of Otago Artisan Market.

9. Cancellations & Refunds

  • Stallholders must commit to a minimum of 3 months on the platform before cancelling their listing.

  • After the initial 3-month period, cancellations require two weeks' notice before the end of the month.

  • If a stallholder cancels, any consigned products must be collected within 14 days or returned at the stallholder’s expense.

10. Liability & Product Responsibility

  • Otago Artisan Market is not responsible for product faults or defects. If a customer requests a return due to product quality issues, the stallholder will be contacted to determine the next steps.

  • Otago Artisan Market will work with the customer and the stallholder to reach a suitable resolution in accordance with New Zealand’s Consumer Guarantees Act.

11. Amendments to Terms

  • Otago Artisan Market reserves the right to amend these terms and conditions at any time. Stallholders will be notified of any significant changes in advance.

12. Agreement

By submitting the below form and listing products through the Otago Artisan Market Directory + Sales Platform, you acknowledge that you have read, understood, and agreed to these terms and conditions.

Updated: 29.12.24